How can we help you?

Creating a Noteshik account takes under 30 seconds:

1. Open the Noteshik app on your Android device.
2. Tap Create one on the sign-in screen.
3. Enter your email address and choose a password of at least 8 characters.
4. Tap Create Account.
5. Check your inbox for a verification email and tap the link to activate your account.

Once verified, you'll be signed in automatically and your notes will begin syncing.

Install Noteshik on your new device, open it, and sign in with your existing email and password. Your notes will begin downloading automatically within seconds of signing in. On a fast connection, a typical account with a few hundred notes syncs completely in under a minute.

If you've forgotten your password, tap Forgot password? on the sign-in screen and we'll send a reset link to your email. If that option isn't available in the current version, contact contact form for a manual reset.

Noteshik is currently available as a native Android application. The app requires Android 8.0 (Oreo) or later. iOS support is planned for a future release.

Your notes are accessible on as many Android devices as your plan allows. Free accounts support 2 devices simultaneously; Starter supports 5; Power supports unlimited devices.

Yes — Noteshik is built offline-first. Every note is stored directly on your device using a local database (WatermelonDB). You can create, edit, search, and organize notes with no internet connection at all.

When your device reconnects to Wi-Fi or mobile data, Noteshik automatically detects the connection and syncs any changes you made offline to the server, and pulls down any changes from your other devices. You'll see the sync dot on each note card change from orange (pending) to green (synced) as this happens.

Tap the green + button in the bottom-right corner of the Notes screen. The note editor opens immediately. Tap the title field at the top and start typing your title, then tap the body area to write your note content.

Your note saves automatically as you type — there is no Save button. Noteshik saves one second after you stop typing, and also saves instantly when you navigate away from the editor.

When you tap inside the note body, a formatting toolbar appears between the text area and your keyboard. It scrolls horizontally and contains:

• B — Bold. Wraps selected text in **bold** markers.
• I — Italic. Wraps selected text in *italic* markers.
• U — Underline. Wraps selected text in HTML underline tags.
• S — Strikethrough. Wraps selected text in ~~strikethrough~~.
• H — Highlight. Wraps text in ==highlight== markers.
• H1 / H2 — Heading levels 1 and 2. Prefixes the current line with # or ##.
• ❝ — Block quote. Prefixes the current line with >.
• • — Bullet list item. Prefixes the current line with •.
• 1. — Numbered list item. Prefixes the current line with 1..

To format existing text: Select the text first, then tap a format button. The markers wrap around your selection. To insert at the cursor: Place your cursor where you want the format, tap a button, and a text placeholder is inserted with the markers.

Checklist mode is a persistent toggle in the bottom toolbar (the checkbox icon ☐). Here's how it works:

• Tap the checkbox icon to turn on checklist mode — the icon turns green to show it's active.
• Noteshik automatically adds a ☐ character to the start of the current line when you enable it.
• Every time you press Enter to start a new line, the next line automatically starts with ☐.
• Tap the checkbox icon again to turn off checklist mode. Existing checkboxes remain in your note; new lines will no longer get them automatically.

You can mix checklist lines and regular lines in the same note — simply toggle the mode on and off as needed. This makes it easy to write a shopping list with some header lines in between.

In the note editor, the bottom toolbar has two image buttons:

• Image icon — opens your device's photo library to pick an existing image.
• Camera icon — opens the camera to take a new photo directly.

After selecting or capturing a photo, it appears as a thumbnail below the text body. You can attach multiple photos to a single note. Images are compressed to reduce storage usage (quality 40%) before being saved.

To remove an image: Long-press the thumbnail and confirm the removal prompt.

Noteshik includes AI-powered voice-to-text using the Groq Whisper model:

1. Tap the microphone icon in the bottom toolbar.
2. Tap and hold the Record button to start recording. Speak clearly and at a normal pace.
3. Release the button when finished. The recording is sent to the transcription service.
4. Within a few seconds, the transcribed text is inserted into your note at the current cursor position.

Voice transcription requires an active internet connection. It works best with clear speech in a quiet environment, supports multiple languages, and can handle technical and medical terminology.

Open the note you want to share and tap the share icon (an arrow pointing up and right) in the top-right corner. This opens your Android system share sheet, which lets you send the note's title and text content via:

• Email, Gmail, or Outlook
• WhatsApp, Telegram, Signal
• SMS / Messages
• Google Drive, Dropbox, or any other app that accepts text
• Copy to clipboard

The shared content includes the note title followed by the full body text. Formatting markers (like **bold**) are included as-is in the shared text.

The search bar at the top of the Notes screen searches in real time. As you type, Noteshik instantly filters your notes list to show only notes whose title or content contains your search term. The search is case-insensitive.

Tap the ✕ on the right of the search bar to clear it and return to your full notes list. You can also use the dedicated Search tab in the bottom navigation for a full-screen search experience with access to server-side search.

To pin a note, long-press on any note card in the Notes list. After about half a second, an action menu appears with options:

• Pin to top — moves the note to a dedicated "PINNED" section above all other notes. Pinned notes have a green left border to distinguish them.
• Delete — permanently deletes the note.

To unpin a note, long-press it again and tap Unpin. You can also pin/unpin from within the note editor by tapping the bookmark icon in the top-right header.

Pins sync across all your devices, so a note pinned on your phone also appears pinned on your tablet.

Notebooks let you group related notes together, like separate notebooks for Work, Personal, Travel, or Recipes.

1. Tap the Notebooks tab in the bottom navigation bar.
2. Tap + to create a new notebook and give it a name.
3. To rename a notebook, tap the pencil icon next to its name.
4. To assign a note to a notebook, open the note, tap the tag icon, and select the notebook there — or assign it during creation.

Notes not assigned to any notebook appear in the main Notes view alongside all other notes.

Tags are keywords that you can attach to any note for quick categorization across notebooks. Unlike notebooks, a note can have multiple tags.

1. Open a note in the editor.
2. Tap the tag icon in the bottom toolbar.
3. Type a new tag name in the field at the top and tap + to create it — or select an existing tag from the list below.
4. Tap Done to save. Your selected tags appear as green chips below the note title.

To remove a tag from a note, tap the green tag chip and it will be de-selected, or open the tag sheet and deselect it.

You can delete a note in two ways:

• From the list: Long-press the note card → tap Delete → confirm. The note disappears from your list immediately.
• From the editor: Open the note → tap the trash icon in the top-right corner → confirm.

Deleted notes are soft-deleted locally and the deletion is synced to the server on the next sync. Once synced, the deletion propagates to all your other devices. Notes are permanently purged from server backups within 30 days.

Noteshik syncs in two ways:

• Auto-sync: Every time your device detects an internet connection (or regains one after being offline), Noteshik automatically initiates a sync in the background. This happens without you having to do anything.
• Pull-to-refresh: On the Notes screen, pull down on the list to manually force an immediate sync.
• Manual sync: In Settings → Sync Now, tap to sync at any time.

During a sync, Noteshik first pushes your local changes to the server, then pulls down any changes from your other devices. The process typically completes in 1–3 seconds on a normal connection.

Sync status dots on each note:

• 🟢 Green dot — fully synced with the server.
• 🟠 Orange dot — pending sync (change is saved locally but not yet sent).
• ⚠ Orange triangle — sync conflict (two devices edited the same note before syncing).

This was a bug in early versions of Noteshik where the last sync timestamp was not always saved correctly to local storage. It was fixed in version 1.0.1. After updating to the latest version, trigger one manual sync (Settings → Sync Now) and the timestamp will update correctly from that point forward.

If you continue to see "Never synced" after updating and manually syncing, please contact support with your device model and Android version.

Noteshik uses timestamp-based conflict detection. If you edit a note on Device A while offline, and someone else (or you) also edits the same note on Device B before Device A syncs, a sync conflict is detected when Device A reconnects.

In the current version, when a conflict occurs:

• The note's sync dot shows an orange warning triangle.
• The server version of the note takes precedence to avoid data loss on the server side.
• Your local changes are preserved locally until you resolve the conflict.

To avoid conflicts, make sure your devices sync before you go offline and edit notes on multiple devices simultaneously.

Device management is not yet available directly in the app. If you need to remove a specific device (for example, a lost or sold phone), sign out of Noteshik on that device if possible, then contact contact form with the request. We can revoke the device's sync token remotely.

Changing your password also effectively invalidates all existing sessions on all devices, requiring a fresh sign-in.

In-app upgrades are available through the Google Play billing system. Go to Settings → Account in the app, tap your current plan, and choose an upgrade option. Your upgraded plan is activated immediately after payment and applies across all your devices.

If you're having trouble upgrading in-app, you can also contact contact form for assistance.

Subscriptions are managed through Google Play. To cancel:

1. Open the Google Play Store app on your Android device.
2. Tap your profile picture in the top-right corner.
3. Tap Payments & subscriptions → Subscriptions.
4. Find Noteshik in the list and tap it.
5. Tap Cancel subscription and follow the prompts.

Your subscription remains active until the end of the current billing period. After it expires, your account automatically moves to the Free plan. Your notes are never deleted when downgrading — but if you exceed the Free plan's 50-note limit, older notes become read-only until you reduce your count or re-subscribe.

Account settings such as email and password changes are not yet available directly in the app. To update your credentials, contact contact form from the email address currently on your account. Include your request and we'll process it within 24 business hours.

For security reasons, all account change requests must be verified against your current email address before changes are made.

To permanently delete your Noteshik account and all associated data:

1. Cancel any active subscription first (see above) to avoid future charges.
2. Email support@9gg.app (use the contact form) from your registered account email with the subject line "Account Deletion Request".
3. We will verify your identity, delete your account, notes, and all server-stored data within 5 business days.
4. You will receive a confirmation email once deletion is complete.

After deletion, your data is purged from active systems immediately. Encrypted backup copies are overwritten within 30 days. This action cannot be undone — we strongly recommend exporting your notes before requesting deletion.

If your notes show an orange dot and don't sync, work through these steps:

1. Check your internet connection. Try opening a web page or another app to confirm you're online.
2. Pull down to refresh on the Notes screen to trigger a manual sync.
3. Go to Settings → Sync Now and watch the "Syncing…" indicator.
4. Check connection status in Settings. If it shows "Offline," your device thinks it has no internet even if it does. Toggle airplane mode off and on to reset the network state.
5. Sign out and sign back in. This refreshes your authentication token. Go to Settings → Sign Out, then sign back in with your email and password.
6. If none of the above works, contact contact form with your device model, Android version, and a description of the problem.

Slowness is most commonly caused by very large notes with many images. Try these steps:

• Force-close and reopen the app. Swipe it away from the recent apps tray and relaunch.
• Clear the app cache. Go to Android Settings → Apps → Noteshik → Storage → Clear Cache. Your notes are stored in the app's database, not the cache, so this won't delete anything.
• Reduce image size. Notes with many high-resolution images can slow the editor. Consider reducing the number of attached images in large notes.
• Update the app. Make sure you have the latest version from Google Play.
• Restart your device. A fresh restart clears memory and often resolves sluggishness in all apps.

If the app is consistently slow on notes with only text, please report it as a bug to contact form.

Voice transcription requires a microphone and an active internet connection. Check the following:

• Microphone permission: Go to Android Settings → Apps → Noteshik → Permissions and make sure Microphone is allowed.
• Internet connection: Transcription uses an external AI service. Confirm you're connected to Wi-Fi or mobile data.
• Background noise: Transcription accuracy drops significantly in noisy environments. Try recording in a quieter location.
• Recording length: Very short recordings (under 1 second) may not produce a result. Speak for at least 3–5 seconds.
• Server status: Occasionally the transcription service may be temporarily unavailable. Wait a minute and try again.

If you consistently get empty transcriptions or error messages after trying the above, please contact support.

Currently, Noteshik does not have a Trash or recycle bin feature. Once a note is deleted and the deletion is synced, recovery is not possible through the app.

Possible recovery options:

• If the deletion happened recently and you have not yet synced, try signing out immediately (which halts sync) then contacting support. We may be able to restore the note from server records before the deletion is fully processed.
• If you have a recent Android device backup (Google One, Samsung Cloud, etc.) that predates the deletion, you may be able to restore your device to recover the local copy.

A Trash / 30-day recovery feature is on our roadmap. Contact support at contact form for urgent recovery assistance.

Common causes and fixes:

• "Invalid credentials": Double-check that you're using the correct email address and password. Note that passwords are case-sensitive.
• "Too many attempts": Login is rate-limited to 10 attempts per 15 minutes per device. Wait 15 minutes and try again.
• Email not verified: If you registered but never verified your email, you may not be able to log in. Check your inbox (and spam folder) for the verification email and click the link.
• No internet connection: You must be online to log in (authentication requires server verification).
• Forgotten password: Contact contact form for a password reset.